ABOUT ALTOVART

arpload reality portalAltovart is a Design and Marketing Agency based in Randburg, South Africa, serving both local and global clients. We provide Design and Marketing solutions for your brand, in line with your vision and strategic objectives. Our work focuses on providing high-quality design solutions and effective marketing services.

We believe our clients are vital for our business' sustainability and growth . We totally agree with one wise person once said, “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”

 

OUR VISION

To be a world class organization that produces consistent, excellent results for our stakeholders.

OUR MISSION

 We can be relied upon to utilize our people and innovative technologies to meet our clients' operational and marketing needs.

WHAT MAKES US DIFFERENT

         We only partner with businesses that we know can make a difference.
        
We treat each client's brand as if it were our own.
        
We do not just implement what the clients want; we give ideas and advice.
        
We consistently deliver within the timeframe promised.


OUR PLEDGES

  1. Precise timing: We pledge to advise our customers on the day we will have their work finalised and when we will present it to them. We pledge to do everything possible to meet that deadline and to advise them of our progress when we are taking longer than anticipated.
  2. No work done, no charge: We pledge to only charge for the work that we have done. We will not charge for a problem we couldn’t fix or a service we didn’t deliver. If any payment was made in advance for work we didn’t do, we will refund.
  3. Constant improvement: We pledge that we will continually improve our services to meet our customers’ needs. We pledge to use their feedback as the basis for making the required improvements.
  4. Adherence to our cause: We pledge to abide by the principles embedded in our vision, mission and values as we strive to both grow and retain our customer base.
  5. Courtesy and respect: We pledge to always treat our customers with courtesy and respect.
  6. Openness and honesty: We pledge to be always open and honest about what we can and cannot deliver.
  7. No voice mails and no call centres: We pledge to respond to our customers’ calls instantly and in person during office hours.
  8. Speedy responses: We pledge that we will return calls, emails and requests for information from our customers within 24 hours.
  9. Qualified experts: We pledge that all our customers’ personal and business affairs are taken care of by qualified and experienced personnel. We will ensure that we always allocate the best person available for the job.
  10. Price certainty: We will advise our customers of the cost for any work before we start so that they do not get a surprise when we send an invoice. If there are any extra costs, we'll notify them before we do the extra work and get their approval.